Refund Policy
We understand that sometimes that piece of gear just doesn’t fit your needs.

In case you need to return an item, here is our policy on Refunds and Returns:

New Items
Most new, unused, and unopened items can be returned within 7 days of the delivery date for a refund in the original form of payment or in-store credit - minus the cost of shipping. Buyer assumes all responsibility for return shipping cost, unless the return is the result of incorrect shipment or a defective item, in which case we’ve got the return cost covered. The Upper Bout reserves the right to refuse any return if the item is not in the same condition as at the time of the sale.

Used & Vintage Items
We take pride in setting up every used and vintage guitar that leaves The Upper Bout to ensure that every guitar, new or used, is ready to play. The same goes for amps and other gear: we put every piece of used gear through rigorous play testing to ensure playability and quality. Should you be unsatisfied with your purchase, you can return your items within 7 days of delivery date for a refund in the original form of payment or in-store credit - minus cost of shipping. Buyer assumes all responsibility for return shipping cost, unless the return is the result of incorrect shipment or a defective item, in which case we’ve got the return cost covered. The Upper Bout reserves the right to refuse any return if the the item is not in the same condition as at the time of the sale.

Non-returnable Items

  • Strings
  • Amp Tubes
  • Sheet Music
  • Harmonicas
  • Pickups